Return Policy

Your satisfaction is important to us!

All of the products that we sell undergo quality control, however, errors may occur. If for any reason you are not satisfied with your purchase, you may return the item to us, unused in its original package within 30 days from the date of receipt and we shall exchange it or refund the purchase price of the item. If we determine that the product is defective or that a mistake was made on our part, we will also refund the delivery cost.

Please note: To be eligible for a refund, the items must be returned unused, in their original condition, and in their original product packaging, with all labels and tags intact.

How to Return Unused Items:

1)    Please send an email to info@pulp-shop.com and include the following information:

a.   Your order number, the item (s) you are returning and the reason for the return.

b.   Indicate whether you would prefer an exchange or a refund to the credit card or PayPal account used for payment.

c.   The delivery address for your exchange.

 

2)    Return the item(s) by mail as follows:

 

Please return the item in its original packaging and include any related documentation. Packages must be mailed pre-paid and we recommend that you use a signature proof-of-delivery service. If you are requesting a refund for the delivery expense, please include a receipt for this cost.

 

Send the package to the following address:
PULP
52 Golomb St.
Tel Aviv 66171
Israel